NYC EDM festival Electric Zoo‘s 2023 edition was chaotic: they cancelled the first day hours before gates were to open; delayed doors on day 2, which also had the main stage opening late even after doors open; and hit capacity early on day 3, barring more ticketholders from entering; some people rushed the gates. The NYPD said the festival was oversold by 7000 tickets on Sunday, and organizers were sued by some ticketholders when promised refunds didn’t materialize. All through that, we haven’t heard much, if anything, from the festival, but they’ve now issued a statement on social media. It reads:
We know those of you affected by the issues surrounding Electric Zoo 2023 have been eagerly awaiting a resolution. We also know it has been some time since our last communication and we sincerely apologize for the delay. You deserve answers, and we are now able to provide you with an update.
See Tickets, the exclusive ticketing provider for Electric Zoo 2023, will begin issuing refunds to all remaining eligible ticket holders. Those who are eligible will be contacted directly via email with further instructions and can expect refunds to be processed by July 19, 2024.
The following ticket holders are eligible:
1. Friday, September 1, 2023 single or multi-day ticket holders that have not filed a dispute/chargeback, nor previously received a face-value refund (100% for Friday single day ticket holders, 50% for two day ticket holders and 33% for three day ticket holders);
2. Sunday, September 3, 2023 single or multi-day admission ticket holders who were unable to access the event (as determined by entry scan data), and have not filed a dispute/chargeback, nor previously received a face-value refund (100% for Sunday single day ticket holders; 50% for two day ticket holders and 33% for three day ticket holders).
When we first set out to bring you Electric Zoo 2023, our goal was to create a completely leveled-up experience that included new stage concepts, enhanced production, and so much more.
We know we let you down.
As we continue forward, we will work every day to earn back your trust and forgiveness.
Electric Zoo Festival
There’s been no word on a 2024 edition of the festival. Stay tuned.
— Electric Zoo Festival (@ElectricZooNY) June 18, 2024