ITEMS NOT ACCEPTED FOR RETURN/EXCHANGE - FINAL SALE:
BrooklynVegan must receive the merchandise within 14 days from the date of delivery. (You may find this date on the order confirmation sheet included in your shipment). If your return is received after 14 days of the date of delivery, it will be returned to sender unless you receive authorization from the customer service team for a late return. With this being said, WE ARE FLEXIBLE. Please don’t hesitate to contact the customer service team at email@example.com.
ALL returns and exchanges will be issued in the form of an BrooklynVegan Gift Card:
- All gift cards will be applied to your account
- If you do not have an account, one will be created for you using your email address. Your login and password will be emailed to you once the account is created
BrooklynVegan is not responsible for return shipping cost on any returns or exchanges unless the fault is ours. If this occurs, in order to provide you with a return label you must contact firstname.lastname@example.org with your order number and an explanation of the issue.
ALL RETURNS MUST:
- NOT HAVE BEEN WORN, ALTERED, WASHED OR DAMAGED
- Have ALL tags attached
- We cannot accept returns that smell like cigarette smoke, have animal hair on them, or show any wear or tear
- ALL returns MUST be in the original packaging
- Include a note with your Name, Order Number, and Instructions for your return/exchange (otherwise you'll automatically be issued BrooklynVegan gift card)
If your return is not received by the appropriate date then it will not be accepted. We recommend you use a shipping service with tracking and/or insurance, as this will provide you with evidence of the return in the event that your package is lost in transit. Without tracking, BrooklynVegan is not responsible for lost or missing returns. If return tracking shows that your item was shipped before the 14-day deadline, your return will be accepted.
RETURNS OR EXCHANGES SHOULD BE SENT TO:
The Production Department/PROJECT M
921B N Bethlehem Pike
Ambler, PA 19002
*Please include the original shipping label or note with your FULL NAME, ORDER NUMBER, and WHAT WE CAN DO TO HELP (exchange or return). You will be notified when your return is processed via an email to the email address provided during the transaction.
We do accept returns from Canada, but BrooklynVegan does not pay for International return shipping at this time. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. BrooklynVegan is not responsible for packages that are shipped by other means.
If you discover a service failure related to any international shipments (e.g. damaged or lost in transit, shipping error, etc) please contact us as soon as possible and our team will resolve the situation for you.
WRONG, DAMAGED OR DEFECTIVE ITEMS:
If you received the wrong product from BrooklynVegan, or if it arrives defective or damaged in transit, please contact email@example.com within 7 days of receipt so we can resolve the problem. In these rare cases, BrooklynVegan will pay return shipping and provide a cash refund if requested.
Give us a shout… we’re here to help! If you need a different size or changed your mind on the style and you are interested in returning an item in exchange for something else on the site contact firstname.lastname@example.org and we'll be glad to help you exchange your purchase or issue a store credit.